FAQ

1) Orders and Account
How do I create an account?
Click “My Account,” select “Create Account,” and enter your name, email, and a secure password. You’ll receive a confirmation email.
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page. We’ll send a reset link to your registered email.
Can I place an order without an account?
Yes, you can checkout as a guest. However, creating an account helps you track orders and manage returns more easily.
How do I track my order?
After shipment, you’ll receive an email with tracking details. You can also click “Track Order” in the footer and enter your order number and email.
Can I change or cancel my order?
You may cancel within two hours of purchase by contacting customer service. If the order has shipped, please follow the Return Instructions.
2) Shipping
What are your shipping fees?
We offer free shipping on all orders.
Where do you ship?
We ship to a wide range of countries globally, including Europe, the Americas, Asia, Africa, and Oceania. See the full country list in our Shipping Policy.
How long does shipping take?
Orders are processed in 1–3 business days (Mon–Fri). Delivery typically takes 4–8 business days after processing, depending on destination.
What is your daily order cut-off time?
Orders placed before 22:00 (GMT+01:00, Amsterdam) are processed the same day; after that, the next business day.
Do you ship on weekends or public holidays?
No, orders are not processed on weekends or public holidays.
Which couriers do you use?
We use reliable carriers such as DHL and FedEx.
My package is delayed, lost, or shows delivered but I don’t have it. What do I do?
Contact customer service immediately. We’ll initiate an investigation with the carrier and keep you informed.
My order arrived damaged. What should I do?
Please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a resolution at no cost to you.
3) Returns, Exchanges, and Refunds
What is your return window?
Returns must be initiated and shipped within 60 days of delivery.
What condition must items be in to be eligible for return?
Items must be unused, with all original tags attached, and in the original packaging. A receipt or proof of purchase is required.
Are there items that cannot be returned?
Custom/personalized items and certain hygiene products (e.g., undergarments) are non-returnable unless unopened and unused.
Who pays for return shipping?
The customer covers return shipping unless the product is defective or incorrect. For eligible exchanges due to our error, we cover return shipping.
How do I start a return?
Email: supportcustomer@stylovan.com  with your order number, reason for return, and photos if applicable. We’ll provide a return authorization and instructions.
Where do I ship my return?
Ship approved returns to the Return Shipping Address provided in your authorization instructions.
How long do refunds take?
Once we receive your item, inspection takes up to 7 business days. Approved refunds are processed to your original payment method within 10 business days after inspection. Your bank or card provider may need additional time to post the refund.
How do exchanges work?
For defective/incorrect items, contact us within 60 days; we’ll cover return shipping and send a replacement. If you ordered the wrong size, please return the item per our policy and place a new order for the correct size.
4) Products and Availability
Are product colors and sizes accurate?
We strive for accuracy, but colors may vary due to screen settings. Check size guides on product pages for precise measurements.
The item I want is out of stock. What can I do?
Use “Notify Me” if available, or contact customer service for restock estimates.
Do you offer custom or personalized items?
Yes. Note that custom/personalized items are not returnable unless unopened and unused or defective.
5) Payments and Security
Which payment methods do you accept?
Major credit/debit cards are processed securely via third-party payment processors. Additional methods may be available at checkout depending on your region.
Is my payment information secure?
Yes. We use reputable third-party processors and industry-standard security. We do not store full credit card details.
Why was my payment declined?
Common reasons include bank authorization issues or mismatched billing details. Contact your bank and ensure your information is correct.
6) Privacy, Cookies, and Terms
How do you use my personal data?
We collect data to process orders, manage accounts, and improve our services. See our Privacy Policy and Terms of Service for details.
What cookies do you use?
We use cookies to remember preferences and enhance performance. You can disable cookies in your browser, but some site features may stop working properly.
Where can I read your Terms of Service and Terms of Use?
See “Terms of Service” and “Terms of Use” in the footer. The latest update date is listed on the page.
7) Account Security and Ownership
How do I keep my account secure?
Use a strong, unique password, don’t share credentials, and enable any available security features. Notify us immediately of any unauthorized access.
Who owns the website content?
Unless otherwise noted, all content (text, images, logos, graphics, media, software) is owned by the site operator and protected by applicable laws.
8) Customer Support
What are your customer service hours?
Monday to Friday, 9:00 am to 5:00 pm (local business hours).
How can I contact you?
Email: supportcustomer@stylovan.com 
Address: As listed in the footer and policy pages.
9) Common Marketplace Questions
Can I change the delivery address after ordering?
Contact support as soon as possible. If the order hasn’t shipped, we’ll try to update it. Shipped orders cannot be re-routed in most cases.
Do you offer gift receipts or gift messages?
Check the product or checkout page for gift options, or contact support for assistance.
Do you price match?
We do not typically price match, but feel free to reach out if you have a question about a recent price change.
Do you charge duties or taxes?
Taxes are calculated at checkout where applicable. Import duties/fees may be charged by your local customs authority depending on destination.
Can I get an invoice with company details (VAT/GST)?
Yes. Contact customer service with your order number and company information to request a compliant invoice.
How do I subscribe/unsubscribe from the newsletter?
Subscribe via the footer form. To unsubscribe, use the link at the bottom of any newsletter email.